Terms of service

Last updated: July 18, 2026

This website is operated by Marrow ("we", "us", "our"). By visiting our site or purchasing from us, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully. If you do not agree, please do not use the Site.

1. Eligibility

By using this Site, you represent that you are at least 18 years old (or the age of majority in your state) and have the legal capacity to enter into a contract.

2. Our products — important supplement disclaimer

Marrow products are dietary supplements for dogs. They are not intended to diagnose, treat, cure, or prevent any disease. Statements on this Site describe how our ingredients support normal body structure and function in pets; they have not been evaluated by the Food and Drug Administration. Our content is provided for informational purposes and is not veterinary advice. Always consult your veterinarian about your dog's health, especially if your dog has a medical condition, takes medication, is pregnant, or is a puppy. If your dog shows signs of illness or pain, seek veterinary care — do not delay or replace it with a supplement.

3. Products and pricing

All product descriptions and prices are subject to change at any time without notice. We reserve the right to discontinue any product, to limit quantities, and to refuse any order. In the event of an obvious pricing or listing error, we may cancel the affected order and will notify you and refund you in full. We make every effort to display our products accurately, but we cannot guarantee your screen's display of colors and packaging.

4. Orders, billing and account information

You agree to provide current, complete, and accurate purchase and account information for all orders. We may, in our sole discretion, refuse or cancel an order that appears to be fraudulent, placed by a reseller, or in violation of these Terms.

5. Shipping

Shipping timelines and practices are described in our Shipping Policy, which forms part of these Terms.

6. Refunds and guarantee

Our 60-day money-back guarantee and refund process are described in our Refund Policy, which forms part of these Terms.

7. Intellectual property

All content on this Site — text, graphics, logos, images, and product copy — is the property of Marrow or its licensors and is protected by applicable intellectual-property laws. You may not reproduce, duplicate, copy, sell, or exploit any portion of the Site without our express written permission.

8. Reviews and submitted content

If you submit reviews, photos, or other content, you grant us a non-exclusive, royalty-free license to use, reproduce, and publish that content in connection with our business. We may remove content that is unlawful, offensive, or misleading. We never edit genuine customer reviews to change their meaning, and we do not publish fabricated reviews.

9. Prohibited uses

You may not use the Site or its content for any unlawful purpose; to infringe intellectual-property rights; to transmit malicious code; to collect personal information of others; to spam, phish, or scrape; or to interfere with the security or operation of the Site.

10. Third-party links

The Site may contain links to third-party websites (for example, published research). We are not responsible for the content or accuracy of third-party materials or websites.

11. Disclaimer of warranties; limitation of liability

The Site and our products are provided "as is" and "as available" without warranties of any kind, express or implied, except as expressly stated (including our money-back guarantee). To the fullest extent permitted by law, Marrow shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the Site or products. Where liability cannot be excluded, it is limited to the amount you paid for the product giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

12. Indemnification

You agree to indemnify and hold harmless Marrow and its affiliates, officers, and employees from any claim arising out of your breach of these Terms or your violation of any law or third-party right.

13. Severability; entire agreement

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force. These Terms, together with the policies referenced in them, constitute the entire agreement between you and us regarding the Site.

14. Governing law

These Terms are governed by the laws of the United States and the laws of the state in which Marrow is established, without regard to conflict-of-law provisions.

15. Changes to these Terms

We may update these Terms from time to time. The current version will always be posted on this page, and material changes take effect upon posting. Continued use of the Site after changes constitutes acceptance.

16. Contact

Questions about these Terms: contact@marrowpets.com.