Shipping policy

Last updated: July 18, 2026

Shipping area

We currently ship to all 50 US states. We do not yet ship internationally.

Processing time

Orders are processed and packed within 1–2 business days (Monday–Friday, excluding US holidays). Orders placed on weekends or holidays begin processing the next business day.

Delivery time

Standard delivery typically takes 3–7 business days after shipment, via major national carriers. Total time from order to doorstep is usually 4–9 business days. Delivery estimates are not guarantees; carrier delays occasionally happen, and we'll help you resolve them.

Shipping costs

Shipping costs, including any free-shipping offers in effect, are calculated and displayed at checkout before you complete your purchase.

Tracking

You'll receive a tracking number by email as soon as your order ships. Allow up to 24 hours for the first carrier scan to appear.

Incorrect addresses

If you notice an address error after ordering, email contact@marrowpets.com immediately with your order details. We can usually correct the address before shipment. If a package is returned to us as undeliverable due to an address error, we'll contact you to arrange reshipment.

Lost, stuck, or damaged shipments

If tracking shows your order lost or stalled for several days, or if it arrives damaged, contact us. We'll replace the order or refund it in full — whichever you prefer. Shipping problems are ours to fix, not yours.

Contact

contact@marrowpets.com — we reply within 1 business day, Monday–Friday.