Refund policy
Last updated: July 18, 2026
The 30-day Marrow guarantee
We ask you to give Marrow a full, honest try — and we take the risk of that trial ourselves. If you don't notice a difference in your dog within 30-days of delivery, we'll refund your order in full. Not store credit. Not a partial refund. The full amount you paid.
How to request a refund
- Email contact@marrowpets.com within 30-days of your order's delivery date. Include the name or email used on the order (an order number helps, but we can find you without it).
- Tell us it didn't work for your dog. That's it — no questionnaire to survive, no case to argue.
- We confirm the refund by email, usually within 1 business day.
No need to return the first bottle
We won't ask you to mail back your first (opened) bottle — paying to ship back a bottle your dog didn't benefit from adds insult to injury. For orders containing multiple bottles, we may ask you to return the unopened ones; if so, we'll email simple return instructions with your refund confirmation.
When and how you get your money
Refunds are issued to your original payment method once approved. Depending on your bank or card issuer, expect the funds within 5–10 business days. If a refund seems late: check your bank statement first, then your card issuer (processing times vary), and if it still hasn't appeared, email us and we'll track it down.
Damaged, defective, or incorrect orders
If your order arrives damaged, leaking, or isn't what you ordered, email us with a quick photo. We'll send a replacement or a full refund — your choice — and you won't need to return anything.
Order cancellations
Changed your mind right after ordering? Email us as soon as possible. If the order hasn't shipped yet, we'll cancel and refund it in full. If it has already shipped, the 30-day guarantee has you covered anyway.
Scope
The guarantee applies to purchases made on this Site, per household, on your first purchase of each product. It exists for real trials, not for resale or bulk-order arbitrage — we reserve the right to decline abuse of the policy, and we promise to be reasonable humans about edge cases.
Questions? contact@marrowpets.com — a real person answers, usually within 1 business day.