Shipping & Delivery

Where we ship

We currently ship to all 50 US states. (Not yet shipping internationally — if you'd like us to reach your country, tell us at contact@marrowpets.com.)

Processing time

Orders are processed and packed within 1–2 business days (Monday–Friday, excluding US holidays). Orders placed on weekends or holidays begin processing the next business day.

Delivery time

Once shipped, standard delivery typically takes 3–7 business days anywhere in the US, via major national carriers. Total time from order to doorstep is usually 4–9 business days.

Tracking

The moment your order ships, we email you a tracking number. Give the carrier up to 24 hours to show the first scan. If your tracking hasn't moved for several days, contact us and we'll chase it for you — you shouldn't have to play detective.

Wrong address? Order issue?

If you spot an address mistake, email contact@marrowpets.com as soon as possible with your order number. We can usually correct it before the order leaves the warehouse; once it has shipped, we'll work with you on the best fix.

Lost, delayed, or damaged shipments

If your order arrives damaged, or tracking shows it lost or stuck, contact us. We'll replace it or refund it — whichever you prefer. Shipping problems are our problem, not yours.

Shipping costs

Exact shipping costs (including any free-shipping offers) are shown at checkout before you pay — no surprises.

Questions? Our contact page is the fastest way to reach us.